Software Maintenance Service
With a Metrologic Software Service, ensure the continuity of your production, optimize the use of your metrology software, take advantage of new features, access to our global network of experts.
Exclusive and comprehensive services for your specific needs
Constantly Evolving Product
Two Major software release per year to ensure
Productivity by
√ Improving functionalities
√ Accessing new features
√ Via latest reliable version
Sustainbility by
√ supporting lastest
√ Standard (ISO/ASME..)
√ Devices/Sensors drivers
√ CAD format version
√ Windows version update
Hotline Support Service
Unlimited Access to our Metrologic Experts
To provide
√ User knowledge
√ Solutions for inspection Issues
√ Advice for process inspection
Through advanced tools
√ A remote access
√ Ticketing system
√ MetroShare data exchange
Tools & Extranet Portal Access
A single platform dedicated to customer support
Online Knowledge Base
√ Communauty information
√ FAQ
√ Tutorial & Video Training
Collaboration
√ Ticketing system
√ Trial Option&License
√ Product & driver Download
Efficiency
√ Quick Codes Recovery
√ Monitoring
√ Beta Program
Our technical support team of more than 100 metrology application specialists operate in over 30 countries and communicate in more than 12 different languages.
We are happy to collaborate with you on your quality control objectives using our 40 years expertise in industrial 3D Metrology, product engineering, product manufacturing and IT. We commit to investing time to understand your needs and provide you a sustainable and adapted solution.
Maintenance Service included for the first year
| No Software Maintenance | With Maintenance contract | |
| Increase your Knowledge > Metrologic Extranet Access |
– |
✓ |
| Share your experience > Acces to our Metrology expert |
– |
✓ |
| Evolve your software > New release |
– |
✓ |
| Secure your system > Upgrade Windows OS compatibility and security |
– |
✓ |
| Stay sustanaible > Upgrade the CAD compatibility |
– |
✓ |
| Follow your Hardware evolution > Upgrade Driver Device and Sensor Compatibility |
– |
✓ |
Amaury DUPONT
Technical Quality Specialist 3D - Sonaca
Metrologic’s customer support service provides high-quality feedback on all the different topics (hardware and software) and is very reactive.
Jérôme SCOTTO
Quality Assurance Technician - SLB
I am very satisfied with Metrologic. I’ve just started programming and I’ve had to ask the hotline for help several times. I was pleasantly surprised by the competence and kindness of the technicians.
Discover our universal 3D metrology software platform
PROJECT YOURSELF INTO INDUSTRY 4.0
Metrologic Group integrates an innovative approach with the development of universal 3D measurement solutions that meet the challenges of the industry of the future—more connected, more intelligent, more autonomous, and more digitized.
Get our technical experts support
40 years of experience in metrology to help you configure and parameter your X4 software.
All the benefits of our maintenance contract:
- Software updates
- All CAD files supported & All device connectivity
- Technical support & Extranet access
- Contact with R&D
- and much more…
